Refund Policy

This Refund Policy applies to paid Turnitin reports bought on reilaa.com. It is part of our Terms of Service.

What you buy

Credits for full Turnitin reports are sold as one-time purchases. There is no subscription and no recurring fee, so nothing renews and there is nothing to cancel.

Full refund guarantee

Paid Turnitin reports come with a full refund guarantee.

We want you to be completely satisfied. If there's an issue with your report or the analysis didn't work as expected, contact us at support@reilaa.com and we'll make it right.

Failed reports

If a submission fails, the credit used for it is refunded to your account automatically. If that refund does not go through, or a technical error leaves it unclear whether your report was created, it is not retried automatically: email us and we will look into it. A report's status is checked whenever your report page or the API asks for it. If that check finds that Turnitin could not process the document, or that the report is still unfinished more than 24 hours after it was submitted, the report is marked failed and its credit is refunded automatically. A report that finishes after 24 hours is delivered, not refunded, unless its PDFs can no longer be retrieved; then it fails and is refunded. A refunded report is marked "Credit automatically refunded". For a saved failed report, a refund attempt that fails is tried again the next time your reports are loaded. If a failed report does not show that mark, email us.

How to request a refund

Email support@reilaa.com and tell us which purchase or report your request is about and what went wrong. A failed report has a "Copy Report ID for support" button: include that ID. For any other report or purchase, tell us its date and the email address of your account.